Shipping policy

Shipping Policy

Thanks for shopping with Pokeebonds. Here's everything you need to know about how and when your order ships.

Order processing

We prepare and pack your order within 1–2 business days of purchase. Business days are Monday to Friday, excluding public holidays. Orders placed on weekends or holidays begin processing the next business day.

Shipping & delivery times

Once your order ships, estimated delivery is 6–9 business days. In total, most orders arrive within about 7–11 business days of when you place them.

These are estimates, not guarantees. Delivery times can vary with destination, carrier delays, customs clearance, weather, and busy periods. If your order is going to take significantly longer, we'll do our best to let you know.

Tracking

When your order ships, we'll email you a confirmation with a tracking number so you can follow it to your door.

Shipping costs

Shipping costs are calculated at checkout based on your destination and shown before you pay.

International orders, customs & import duties

We ship worldwide. For orders shipped outside our home country, any import duties, taxes, or customs fees charged by the destination country are the customer's responsibility and are not included in the price you pay us or your shipping charge. These are set by your local customs authority — please check with them if you're unsure of the cost. Customs processing can also add time to delivery.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. If an order is returned to us because of an incorrect or incomplete address, we'll contact you to arrange re-shipping, which may require an additional shipping charge.

Lost, delayed, or damaged in transit

If your order hasn't arrived within a reasonable time after the estimate, or arrives damaged, contact us at pokeebonds@outlook.com and we'll help track it down and make it right. For consumers, we remain responsible for your order until it's delivered to you.

Contact: pokeebonds@outlook.com